Refund Policy

At RankRace, we’re committed to delivering high-quality SEO services tailored to your Shopify store’s unique needs. Because our work is digital and consultative, we follow a strict but fair refund policy as outlined below.

1. Eligibility for Refund

You may request a full refund within 48 hours (2 days) of purchase only if SEO work has not begun. Once we start research, audits, strategy, or any implementation tasks, the order becomes non-refundable.

2. When Refunds Are Not Possible

• The request is made after the initial 2-day window.
• Any SEO work, audits, or keyword research has already started or been delivered.
• The request is due to change of mind, budget issues, or misunderstanding of the SEO process.

3. How to Request a Refund

Email info@rankrace.com with your order details and the reason for your request. Our support team will review and respond within two business days.

4. Refund Timeline

If your refund is approved, funds will be returned to your original payment method within 5–7 business days (processing times may vary by bank or provider).

5. Chargebacks

Filing a chargeback without first attempting to resolve the matter with our support team will be treated as fraudulent and may result in legal action.

Last updated: June 2025